Good Kaizen – communication
A blog about doing good and getting better at life, code, design, and business. We do our best to write in a way that clients will find valuable.
Kaizen is the practice of continuous improvement.
Managing a Customer Support Inbox
Having a reliable process in place to manage support messages can help improve the experience for support reps and, in turn, for customers as well. Here are a few tips we’ve found helpful in maintaining an orderly customer support inbox.