8 Support Phrases that Make a Difference

Our words carry a lot of weight. Using the right words in a tense situation can help build trust and relieve stress. Use the wrong words and you could end up compounding the problem.

Continue Reading
Written By Emily Hinz
Posted on

Managing a Customer Support Inbox

Having a reliable process in place to manage support messages can help improve the experience for support reps and, in turn, for customers as well. Here are a few tips we’ve found helpful in maintaining an orderly customer support inbox.

Continue Reading
Written By Emily Hinz
Posted on

Responding to Disputed Charges

It can be frustrating to be on the receiving end of a dispute. But depending on the situation, there is hope that it can be resolved in your favor. Let's walk through some best practices on responding to disputed charges. Since we use Stripe for our SaaS products, we’ll focus on responding to disputes via the Stripe dashboard.

Continue Reading
Written By Emily Hinz
Posted on